Returns & refunds.
Damaged, defective, or wrong item? We cover the fix.
Last updated November 2, 2026.
What we accept
If your order arrives damaged, defective, or is not the item you ordered, contact us within 14 days of delivery and we'll make it right with a replacement or a full refund.
Because every part is made for a specific model, we can't accept change-of-mind returns or returns for parts that don't fit an optic other than the one listed. Please measure your objective's outside diameter and message us before ordering if you're unsure.
How to start a return
- Email sentineloutfittersllc@gmail.com (or use the contact form) within 14 days of delivery.
- Include your order number or the email you checked out with, what went wrong, and a photo of the item.
- We'll reply within 1–2 business days. If we need the item back, we'll email you a prepaid USPS return label. Often a photo is enough and you won't need to send anything back.
Who pays return shipping
We do. For damaged, defective, or wrong items, we cover return shipping with a prepaid label, and any replacement ships free.
Refunds
Refunds go back to your original payment method through Stripe. We issue the refund within 2 business days of approving your claim (or of receiving the item, if we asked for it back). Your bank or card issuer usually posts it within 5–10 business days after that.
Shipping is free, so there are no shipping charges to refund or deduct.
Cancellations
Email us before your order ships and we'll cancel it and refund you in full. Once it has shipped, the return rules above apply.
Custom orders
Custom parts built to your measurements or a design you request can't be returned or refunded unless they're damaged, defective, or we didn't build them to the specs we agreed on in writing. If that happens, we'll remake the part or refund you.
Etsy orders
If you bought from our Etsy shop, start your return through Etsy. Those orders follow the policy shown on the Etsy listing.
Contact
Sentinel Outfitters LLC
20046 Tournament Cove S, Gulfport, MS 39503
Phone: (901) 245-8015
Email: sentineloutfittersllc@gmail.com